State Insurance Help
Having Trouble With Your Health Insurance in Massachusetts? Here's Where to Turn...
Massachusetts Health Insurance Help: Complaints & Legislative Oversight
Do you have a problem with your health insurance?
Maybe your claim was turned down.
Maybe you're waiting for your insurance to approve care.
Maybe you're having a hard time getting help from your insurance company.
You are not alone, and you have places to turn.
Your state government has an office that deals with health insurance. They make sure health insurance companies are operating according to the state laws and agreements. You also have Senate and House State Representatives who are responsible for health insurance oversight. They can help you since they work for you. Below are the resources for Massachusetts residents.
Massachusetts Division of Insurance
The Massachusetts Division of Insurance is a state office that helps people with insurance problems. You can use their website to file a complaint if your insurance company is not treating you fairly or is not covering your care the way it should.
Click here to file a complaint about your health insurance company.
Note: The Massachusetts Division of Insurance cannot help you when your complaint is already legal case or if you are working with a lawyer. Please read their website for more details of how they can and cannot help you.
Massachusetts Joint Committee on Financial Services
Massachusetts lawmakers also help decide the rules for health insurance. In Massachusetts, this work is done by a group called the Joint Committee on Financial Services. It is made up of members from the Massachusetts House and Senate. Below, you can find a link to see who is on this committee, including the leaders (called chairs). Contact the committee chairs to get help with problematic health insurance companies.
Click here to see the lawmakers who help write the rules for health insurance in Massachusetts.
Senate Phone Number: (617) 722-1222
House Phone Number: (617) 722-2220